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Vali reisija tüüp

esitatud arvustusest1150
  • Hotelli seisukord/puhtus 8,6
  • Teenused 8,4
  • Asukoht 8,5
  • Toa mugavus/tase 8,4
  • Töötajate tegevus 8,3
  • Vastavus hinnale 7,9
  • Toit/söömine 7,8

Edward alates Suurbritannia
Viibis 5 ööd mai 2016
Shocking Service on the last day
On check out we asked to retain a key to access the lifts so we could continue to use the rooftop pool (we had an evening flight). This was initially denied - apparently the hotel policy is guests are not allowed to use facilities after check out. (We could perhaps understand if the facilities were oversubscribed, but only 3 people were using the roof terrace at the time). Having never come across such a negative policy before we complained about this and after some debate they reluctantly agreed to make an exception and let us use the pool. Unfortunately this ridiculous situation did not end there. To access the pool we had to give our room number to the Spa desk. Immediately they raised a concern that we had checked out and we advised them our pool use had been authorised by the front desk. We proceeded to the pool. The front desk then rang the pool desk to ask to us to leave, after several further conversations (and a significant amount of discomfort) we were told we could sit by the pool, but under no circumstances should we enter the pool.... Otherwise the hotel rooms are compact but modern and clean, the bed was very comfortable. Breakfast buffet was decent (if expensive). It's 10mins walk to the MTR. The concierge tried to be helpful with directions/restaurant booking requests but we subsequently found them to be wrong on a number of occasions e.g. telling us restaurants were closed for the day (we subsequently ate at them 2 hours later). It's worth noting the pool (if you're allowed to swim in it!!) looses the sun mid-afternoon.
Arvustatud 02 september 2016

Kaylee alates Ameerika Ühendriigid
Superior Queen or Twin Room with Smartphone
Viibis ühe ööaugust 2016
Great Hotel
A good price for what you get. The room was huge for Hong Kong, and the pool on the roof is tough to beat. You do have to walk 5-10 minutes to get to the center of TST which is actually a little far for Hong Kong, but no big deal at all.
Arvustatud 30 august 2016

KIRSTEN alates Filipiinid
Viibis 3 ööd juuli 2016
very good..very peaceful
very good..very peaceful
Arvustatud 29 august 2016

eileen alates Filipiinid
Pered väikeste lastega
Viibis 2 ööd august 2016
Good location. Nice room, great bed and comfortable pillows. Swimming pool too cold to be able to swim longer.
Arvustatud 25 august 2016

Lisa alates Uus-Meremaa
Viibis 5 ööd august 2016
Definitely liked our stay here!
Great hotel with spacious room, nice pool and helpful staff.
Arvustatud 23 august 2016

Hyerim alates Lõuna-Korea
Viibis ühe ööaugust 2016
Room: wide & clean but expensive...
Arvustatud 20 august 2016

Taek-Gwang alates Lõuna-Korea
Viibis 3 ööd august 2016
Location is perfect
Good location. The staff is so kind. The pool on the rooftop is fantastic.
Arvustatud 19 august 2016

Kheng alates Singapur
Viibis 2 ööd august 2016
There is no queuing pattern or system. Counter adviser simply take whoever walks in or cut in front. Front desk is not polite. I'm a customer, I don't owe the hotel anything or the staff!
Arvustatud 14 august 2016

Jayesh alates Suurbritannia
Pered suuremate lastega
Viibis 7 ööd juuli 2016
Nice hotel and good location
A nice hotel and well connected. The staff we encountered were friendly and willing to help.
Arvustatud 09 august 2016

Sungwook alates Lõuna-Korea
Viibis 2 ööd august 2016
very good trouble
Arvustatud 08 august 2016





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