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Vali reisija tüüp

esitatud arvustusest320
  • Hotelli seisukord/puhtus 8,5
  • Teenused 8,5
  • Asukoht 8,2
  • Toa mugavus/tase 8,5
  • Teenus 8,4
  • Vastavus hinnale 7,8
  • Toit/söömine 8,2
Kinnitatud ülevaatused

Sze alates Austraalia
Pered väikeste lastega
Viibis ühe ööjuuni 2016
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Arvustatud 06 juuni 2016

alfia alates Indoneesia
Viibis ühe öömai 2016
its been wonderful can stay
Arvustatud 03 juuni 2016

Juliana alates Indoneesia
Viibis 2 ööd aprill 2016
Good hotel
good location and value for money
Arvustatud 10 mai 2016

Diana alates Indoneesia
Pered väikeste lastega
Horizon luksuslik
Viibis ühe öömärts 2016
Everything okeyy,,, we luv horizon club lounge here thx
Arvustatud 28 märts 2016

Soedradjat alates Indoneesia
Viibis ühe öömärts 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Arvustatud 24 märts 2016

LEANDER alates Filipiinid
Horizon luksuslik
Viibis ühe öömärts 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Arvustatud 21 märts 2016

Monica alates Indoneesia
Horizon luksuslik
Viibis ühe öödetsember 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Arvustatud 15 märts 2016

Servando alates Filipiinid
Executive King voodi
Viibis ühe öömärts 2016
Arvustatud 14 märts 2016

AMINAH alates Singapur
Pered väikeste lastega
Horizon luksuslik
Viibis 3 ööd veebruar 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Arvustatud 10 veebruar 2016

Jaime alates Ameerika Ühendriigid
Pered väikeste lastega
Executive hommikusöögiga
Viibis 3 ööd detsember 2015
Ho Ho Ho Holiday
Took my wife and young daughter for a Christmas holiday. Our stay was very relaxing. The extra portable bed was provided without cost which my daughter loved. The buffet was great. Service all around is terrific. Had a problem with the TV and a hotel technician was at our room within 15 minutes. Relaxing cabanas by the pool for daddy and a kiddy pool for daughter plus other activities for kids.
Arvustatud 05 veebruar 2016


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