Hotelli info juurde

Fantastiline 8,1
752 arvustuse põhjal

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Fantastiline



esitatud arvustusest752
  • Hotelli seisukord/puhtus 8,2
  • Teenused 7,1
  • Asukoht 8,0
  • Toa mugavus/tase 8,2
  • Töötajate tegevus 8,4
  • Vastavus hinnale 8,4
  • Toit/söömine 7,2
Kinnitatud ülevaatused

Sammy M. alates Suurbritannia
Paarid
Viibis 3 ööd juuli 2015
Small room and dated
Staff smiled and checking out.
When we arrived the staff were very pleasent. We were firdt told that oour room was not available until a little later ehich is understandable, after a few minutes of shuffling around one of the receptionist had located us a room and we were given the keys. This room was TINY, great if your a midget but travvelling as a couple with 10 weeks of luggage was terrible. The bathroom was outdated and the shower had no pressure. As the room was a matchbox the aircon blew icy cold which practically made us sick all the time. The food was limited (english breakfast came with a mouse sized slice of ham. On a positive note the staff always stood when passing and always smiled.
Arvustatud 29 juuli 2015

ARCELIE C. alates Filipiinid
Paarid
Viibis 5 ööd juuli 2015
Great service
Staffs are very accommodating and helpful.
Arvustatud 28 juuli 2015

phung N. alates Ameerika Ühendriigid
Ärireisijad
Viibis 4 ööd juuli 2015
Good value for the money.
Value, clean, nice staff
Good value for the money. Room is clean.
Arvustatud 25 juuli 2015

maharani P. alates Indoneesia
Grupid
Viibis ühe ööjuuli 2015
More than my expectations
Clean room, good location, nice staff
I would love to recommend this hotel. We book deluxe twin bed plus extra bed for 3 persons and we got upgrade room to family room 1 double bed plus 1 single bed with a nice clean room. When we arrived the hotel the staff also welcomed us nicely and they explained what's the city attractions and restaurants. The location also quite near hoan kiem lake around 10 mins by walk to hoan kiem lake.
Arvustatud 21 juuli 2015

Dennes V. alates Filipiinid
Grupid
Viibis 3 ööd juuli 2015
more than a 3 star hotel!
friendly staff, quiet and clean
it was the best value for money. all the staff were friendly and helpful.
Arvustatud 16 juuli 2015

Thi V. alates Vietnam
Paarid
Viibis 2 ööd juuli 2015
Not well prepared room
Lobby,
The room was too small, smells damp. The television was not good and the control didn't have battery. The safe box was able to grab away. The bathroom was little with the door not able to close. The hotel should care more about quality of the room than try to sell their tour.
Arvustatud 07 juuli 2015

chrisitne L. alates Filipiinid
Grupid
Viibis ühe ööjuuni 2015
Exceptional staff
Very friendly and accomodating staff, good location, clean
My friends and I were very pleased with our stay in Serenity Hotel 2. The staff were very helpful and accomodating, check-in was fast even though we arrived at 1am, very reasonable price for a room for 3. The location was also okay, with bars and cafes a short walk away.
Arvustatud 02 juuli 2015

Nicole F. alates Austraalia
Grupid
Viibis ühe ööjuuni 2015
A hotel that really goes that extra step
The breakfast menu was outstanding, very quick and lots of things to choose from. The hotel staff were very very friendly too.
Our stay at the hotel was outstanding! It's not often you find hotel staff that will truly go out of their way to make you feel at home and wanted. Our flight was delayed by 3 hours, so we arrived at the hotel at 4.30am. W called the hotel staff prior to arriving about this delay, and were told that this was no issue. They stayed up for us, letting us in at 4.30. We initially booked 2 rooms, though they upgraded us to 3 rooms for free so we weren't so cramped for space. Breakfast was outstanding! The menu was very large and had many things to choose from. The time for the food to come out to the table after ordering was extremely fast as well, and tasted amazing. Overall this hotel exceeded all of my expectations and I will definitely recommend it to anyone again.
Arvustatud 01 juuli 2015

Richard L. alates Austraalia
Ärireisijad
Viibis 2 ööd märts 2015
Small good hotel to stay
Location, Staff, Clean
Good small hotel for those that want to stay centrally. Price is not bad for the room you get. thats all i can say.
Arvustatud 16 juuni 2015

shofiq A. alates Suurbritannia
Üksikreisijad
Viibis ühe ööjuuni 2015
Good location but not the cleanest
Location
First room was missing a blind so the light from the wall way kept me up. Next room was better but overall the hotel wasn't very clean. It's seen better days. It's ok if you want to party in Hanoi and just crash out.
Arvustatud 12 juuni 2015