Hotelli info juurde

Fantastiline 8,1
763 arvustuse põhjal

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esitatud arvustusest763
  • Hotelli seisukord/puhtus 8,2
  • Teenused 7,1
  • Asukoht 8,0
  • Toa mugavus/tase 8,2
  • Töötajate tegevus 8,4
  • Vastavus hinnale 8,4
  • Toit/söömine 7,2

Sylwester Z. alates Poola
Viibis ühe ööjuuni 2016
It was only a few hours after we checked in to our room that we started to smell awful mould coming from everywhere but we couldn't locate it. It was after the first night that we looked under the sheets and in the pillow cases to discover all duvet and pillows were black and covered in mould. It was absolutely vile. The aircon barely worked. In the evening at 7 pm we noticed a notice by the lift saying there would be not electricity during the next day from 7 am up till 4:30 pm which basically means no aircon no hot water no electricity no wifi and no light in our windowless room - kind of disappointing and outrageous we haven't been noticed earlier, we would have checked out at 12 and went somewhere else as we work on our laptops in the mornings hence we need electricity and wifi. The staff seemed unapologetic, we requested a refund and found another hotel nearby - it's Hanoi so there's plenty of alternatives on every corner. I wouldn't go back and wouldn't recommend. The receptionists were nice though.
Arvustatud 25 juuni 2016

Quang L. alates Vietnam
Viibis ühe ööjuuni 2016
Everything good
Only 1 night here, nothing to complain
Arvustatud 22 juuni 2016

Thi N. alates Vietnam
Viibis ühe ööjuuni 2016
So so
no air conditioner at ground floor. no elevator to 8 & 9th floor
Arvustatud 20 juuni 2016

Shaun H. alates Suurbritannia
Viibis 4 ööd juuni 2016
Brilliant staff and excellent location
Room was kinda small but travelling for a year we have had some dog awful rooms, so this was a luxury...all for 11 pound per night?! Breakfast was brilliant, loads of western choices. Room was spotless apart from slight mold in the bathroom...but for a windowless bathroom it's understandable. Staff were incredible, matching 5 star service just plain lovley people. I had my birthday during our stay and they made me a cake and brought it to our room! In conclusion 5 star staff, 3 star accommodation all for an amazing 11 British pounds per night! Location is walking distance to every attraction and you must walk to inbrace Hanoi local culture of the old quarter. Cheers guys.
Arvustatud 09 juuni 2016

Tarida R. alates Tai
Viibis ühe öömai 2016
good n cheap
good location
Arvustatud 09 juuni 2016

Zin P. alates Singapur
Viibis ühe öömai 2016
Poor staff service
The staff try to charge more on the transportation to Halong Bay. While travel agent outside is cheaper. Have attitude problem.
Arvustatud 31 mai 2016

Mary F. alates Iirimaa
Viibis 4 ööd mai 2016
Lovely breakfasts, very helpful staff, just a disappointing room. There was mould in our bathroom and holes in our bedsheets as well as in the bed frame.
Arvustatud 26 mai 2016

marc B. alates Austraalia
Viibis ühe öömai 2016
excellent small hotel
had a short but excelent stay at this hotel the premises were clean and nicely equiped the staff were very professional in their work and at the same time extremely helpful with their local knowledge
Arvustatud 24 mai 2016

Mark C. alates Ameerika Ühendriigid
Viibis 2 ööd mai 2016
Enjoyed my stay, highly recommend!
Nice hotel , good location, friendly staff.
Arvustatud 22 mai 2016

Eunice V. alates Filipiinid
Viibis 4 ööd mai 2016
Value for money
We enjoyed our stay at Hanoi Serenity Hotel. The staff was very accommodating especially Joy. She went beyond what she needed to do to help in our unfortunate travel mishap. We very much appreciate her help and concern. The food is also good. My husband and I enjoyed the breakfast especially their pho. The hotel is also accessible and a stone's throw away from Hoan Kiem Lake and a lot of restaurants.
Arvustatud 20 mai 2016